FAQs

Can I buy all of the online products in your retail store?

Yes, absolutely! We have two retail stores located in Auckland. Feel free to contact us regarding any questions or stock availability before your visit.

Can you give me advice on choosing the right products and clothing?

We sure can! Our dedicated team is here to help you make informed decisions about the best safety solution catered to your needs. Call us free on 0800 228 723 or visit our contact us page.

What methods of payment do you accept?

At this time we only accept payment by Visa or MasterCard. If you would prefer to pay by Bank Transfer please call us on 0800 228 723 to make these arrangements. Please be aware that if you pay by one of these alternate payment methods, we will be unable to ship your order until payment has been received and processed.

Please note that we only accept payments made in New Zealand Dollars.

Do you deliver outside New Zealand?

Orders placed online are only eligible for delivery in New Zealand. For international customers, please contact us so we can discuss your delivery requirements.

How long will it take for me to receive my order?

North Island: 1-2 business days

South Island: 2-3 business days

Australia: Standard delivery - 6-10 business days; Express* - 2-3 business days

*Australian express delivery incurs additional charges and is by request.

How will my order be shipped to me?

We use Courier Post for both North Island and South Island deliveries within NZ. For the rest of the world we use NZ Post & DHL.

Is it safe to give you my details?

Absolutely. Your details are used only to allow us to process and deliver your order. We will never sell or give your personal details to another party. Our online transactions are managed by Windcave (Payment Express). Windcave is a global leader in payment technology, delivering a range of secure solutions to major corporate, banking and SME clients globally.

Is there any legislation or other info I should be referring to when choosing safety products and clothing?

Yes, and it’s important that any hi vis clothing, hardhats, fire extinguishers, height safety equipment and a range of other safety gear that you may require meets compliance standards. If you are unsure call us on 0800 228 723.

What are your opening hours?

Our retail premises are open from 7.30am - 5.00pm Monday to Friday. Our online shop is open 24hrs. Online orders placed after hours or at the weekend will be processed the next business day.

What happens if an item is out of stock?

If any item is out of stock we will inform you by phone or email as soon as possible and let you know exactly when we expect to have stock. If you are not happy to wait, we will do our best to find you a suitable alternative or you can receive your money back 100% guaranteed.

What happens if the goods I receive are damaged or faulty?

All Active Safety sales are made in good faith. If for some reason you are not happy with your purchase please contact us within 14 days of receipt of your order. Returns will not be accepted without prior consent from Active Safety. Returns will be accepted only if the product is damaged, faulty or an error was made on our part.

Should the return be accepted, we will either replace the damaged item or refund in full the price you paid for the item. Refunds will be made via the same method as payment. That is, we will refund to the same credit card that was used for payment, otherwise we will direct deposit into your bank account.

Please note that you will need to return goods at your own cost.

Will I receive a GST invoice (tax invoice) for my purchase?

Yes, you’ll receive a full GST/Tax invoice. This will be emailed to you when your order is dispatched.